Privacy policy

Privacy policy

our policy

Please read carefully. By using our website, you clearly acknowledge that you have read and understood these terms and by selecting “I accept the terms and conditions and privacy policy” you accept and agree to be bound by these terms and conditions for online shopping. The Company reserves the right to change these terms and conditions at any time. We will post any changes on the website, and it is your responsibility as a customer to review the terms and conditions each time you access the online service or web site. Your continued use of our website after changes have been made means that you agree to the changes. Please also review the Privacy Policy which sets out our data collection and use practices.



Our products


Our main products are flower arrangements which are subject to the availability of products. We regularly update our products. If any of the listed products are not available, we will contact you using the contact details you provided when placing your order and either:


We offer you replacement item of quality and equivalent price if possible; or cancel your order with your right to a full refund in regards to this item. OR If we are unable to contact you or do not receive a response from you, we reserve the right to substitute a product of equivalent value, quality and color, and any remaining items of your order will be processed with your right to a refund for items we were unable to supply.



the prices


All prices are subject to change without prior notice or obligations.

You will be required to pay the full value of your purchases when ordering online.


To fulfill your application we ask that you fill in all the necessary fields contained in the application form to be completed with the necessary information. By submitting your order and payment details, you agree to be bound by the terms and conditions of these Terms and Conditions which appear anywhere on the Site.






A refund will only be available for purchases if your entire order is not available.

Claiming a refund of purchases must be made within 1 hour of placing your order and no claim will ever be available 1 hour after you complete your order on the site



Delivery Service


Free delivery at the expense of Tulipa Delivery store all over the Turkish cities.

In the event that the sender did not provide the recipient’s address, our representative will contact the recipient to request his location according to his location and deliver the request to him.

In the event of an order during the holidays or seasons, the orders will be processed within 24 hours, so we advise customers to submit their orders 24 hours before the requested delivery date.



Canceling orders




If there is a quality problem or if you have received the wrong order, please contact us immediately. Describe the problem. And when possible please send us a picture, so that we can serve you as efficiently as possible.




Invalid request



If an incorrect order is received by you, please inform our customer service as soon as possible, and the necessary measures will be taken by us. If you want us to replace incorrect orders, we will send the correct order to you as soon as possible.



Privacy policy


All personal information (name, delivery address, email, contact number, etc.) collected from you is considered confidential. It is used only for the purpose of delivery and provision of services, and will not be disclosed to any third parties without the prior consent of our customers.